Lottery Field Service Technician - On-Site Install & Repair

Scientific Games, LLC; Grove City (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations. You will perform client-site servicing, installation, relocation, and preventative maintenance of POS, vending, and communications hardware, delivering a positive customer experience.

You will log service calls, troubleshoot technologies, train customers, and work with the data center team to ensure timely visits.

Qualifications

• Background check, drug test, and clean driving record required.
• Ability to drive a non-CDL delivery vehicle.
• Familiarity with MS Office (Excel, Word, PowerPoint).
• Experience troubleshooting computer software/hardware.
• Excellent interpersonal, verbal and written communications.
• Strong customer satisfaction focus and responsiveness.
• Self-motivated with good organization and time management.
• Problem solving to minimize customer downtime.

Responsibilities

• Service lottery retail locations, perform installs, removals, and preventative maintenance.
• Troubleshoot and repair communications, POS, and vending equipment.
• Provide training to customers and log service calls accurately.
• Coordinate with Data Center to ensure timely visits and data reporting.
• Maintain vehicle and comply with safety policies; work ethically with customers.

Skills

Background check

Valid driver’s license

MS Office

Troubleshooting

Customer service

Communication

Self-motivation

Time management

Problem solving

Weekend/evening work

Overtime

Lifting 35+ lbs

Ladder climbing

Education

High school diploma or equivalency

Job description

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations. You will perform client-site servicing, installation, relocation, and preventative maintenance of POS, vending, and communications hardware, delivering a positive customer experience.

You will log service calls, troubleshoot technologies, train customers, and work with the data center team to ensure timely visits.