Field Service Tech: Lottery Equipment & On-site Support

Scientific Games; Kansas; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Scientific Games is seeking field service professionals to handle lottery machine service, break-fix, installation and preventative maintenance. No lottery experience required; we provide training and tools.

You will perform equipment servicing, install new systems, and address customer concerns on-site, with a focus on timely, high-quality support. You’ll learn about lottery terminals, IT communications, software, and delivering excellent customer service while working with a team that aims to

Qualifications

• Experience troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communication skills.
• Promptly respond to customer requests and feedback.
• Proven self-starter with motivation and ability.
• Strong organization and time management to handle multiple responsibilities.
• Good judgment and problem-solving to minimize downtime.
• Ability to prepare and analyze reports to identify product failure trends.

Responsibilities

• Provide an uncommon customer experience using your technical skills.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Solve customers' challenges the first time, owning it.

Skills

Troubleshooting

Customer service

Communication skills

Self-motivation

Organization

Problem-solving

Education

High School Diploma

Job description

Scientific Games is seeking field service professionals to handle lottery machine service, break-fix, installation and preventative maintenance. No lottery experience required; we provide training and tools.

You will perform equipment servicing, install new systems, and address customer concerns on-site, with a focus on timely, high-quality support. You’ll learn about lottery terminals, IT communications, software, and delivering excellent customer service while working with a team that aims to