Field Service Technician III — On-Site (VA)

Canon U.S.A., Inc.; Richmond (VA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician III for the Richmond/Fredericksburg, VA area. This customer-facing role requires diagnosing mechanical, software, network, and system faults, and performing on-site maintenance to Canon standards.

Travel across designated territories is expected, with a valid driver’s license and the ability to handle shift work in a 24/7 environment. Ideal candidates have 2–4 years in field service and an Associate’s degree in electronics or electrical

Qualifications

• Typically requires general and/or vocational training plus 2 to 4 years of related experience.
• An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
• Direct experience working as a field technician.
• The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose mechanical, software, network, and system failures, using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Control all technical information and Canon property assigned.
• Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
• Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
• Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.
• Interface with customer IT depts.

Skills

Field service experience

Customer-facing

Travel readiness

Education

Associate's degree in electronics or electrical engineering

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician III for the Richmond/Fredericksburg, VA area. This customer-facing role requires diagnosing mechanical, software, network, and system faults, and performing on-site maintenance to Canon standards.

Travel across designated territories is expected, with a valid driver’s license and the ability to handle shift work in a 24/7 environment. Ideal candidates have 2–4 years in field service and an Associate’s degree in electronics or electrical