Technician, Field Svc III - Richmond/Fredericksburg, VA - Areas

Canon USA; Richmond (VA); On-site; USD 33,461 - 50,323; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) Savings Plan

Educational assistance

Employee referral bonus

Volunteer opportunities

Job summary

A global leader in digital imaging is seeking a Field Service Technician III to provide high-level technical support and thrive in a fast-paced customer-driven environment. Responsibilities include diagnosing and repairing equipment, reporting trends, and maintaining technical documents. Candidates should have an Associate’s degree in a relevant field and experience as a field technician. This full-time, on-site role offers a competitive salary range of $24.29–$36.53 hourly and various benefits including medical, educational assistance, and employee discounts.

Qualifications

• 2 to 4 years of related experience in field service.
• Capacity to exceed performance standards.
• Must obtain necessary security clearances.

Responsibilities

• Diagnose mechanical and software failures.
• Service and repair equipment to standards.
• Report failure trends to management.
• Maintain technical documents and reports.
• Assist with escalated technical problems.

Skills

General and/or vocational training

Field technician experience

Ability to travel

Lift 50 pounds

Customer service skills

Education

Associate’s degree in electronics or electrical engineering

Job description

Technician, Field Svc III

Join Canon USA as a Field Service Technician III. We need problem solvers who can learn new products quickly, provide high-level technical support, and thrive in a 24/7 customer-driven environment.

Responsibilities

• Diagnose mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Report product failure trends and serviceability issues to managers with supported documentation.
• Provide efficient, responsive, and accurate Field/Shop/on-site maintenance to meet and exceed customer demands.
• Maintain all technical information, Field Service Reports, Expense Reports, and assigned Canon property.
• Assist with solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
• Maintain working knowledge and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
• Communicate with supervisors and other departments regarding escalated technical and customer service issues.
• Interface with customer IT departments.

Qualifications

• Typically requires general and/or vocational training plus 2 to 4 years of related experience.
• Associate’s degree in electronics or electrical engineering from an accredited college or technical school, or equivalent experience.
• Direct experience working as a field technician.
• Capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• Ability to travel; valid driver’s license and acceptable driving record required.
• Capable of excelling in a 24/7 environment, performing shift work and on-call rotations.
• Required to obtain security and/or other clearances needed by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

Salary

Anticipated base salary range: $24.29–$36.53 hourly. Eligible for a transportation allowance.

Company Overview

Canon U.S.A., Inc. is a global leader in digital imaging. Our philosophy of social and environmental responsibility (Kyosei) guides our business. Learn more at https://www.usa.canon.com or connect on LinkedIn at https://www.linkedin.com/company/canonusa.

Benefits

• Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and discretionary success sharing.
• Educational assistance, recognition programs, vacation, and more.
• Employee referral bonus, employee discounts, “Dress for Your Day” attire program.
• Volunteer opportunities and a Canon welcome kit.

Workstyle

Full-time on-site position. Requires full-time presence at assigned office/worksite/territory.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.