Field Service Technician II – Residential Fiber Installations

Socket Telecom LLC; St. Clair (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Vision insurance

401(k) match

Free internet

Job summary

Socket Telecom LLC is seeking a Field Service Technician II to join our team. You will perform on-site installations and repairs for residential customers, traveling to service areas in St. Clair and surrounding regions.

You will install and configure customer equipment, test connectivity, and document service activities while maintaining safety standards. A high school diploma, valid driver's license, physical ability to lift 70 lbs, and willingness to work nights/weekends are required.

Qualifications

• Requires high school diploma or equivalent.
• Previous experience in telecommunications, installation, construction, and utility work is preferred.
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation including nights, weekends, and holidays.
• Able to operate a bucket truck and climb ladders up to 32 ft.

Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver professional and knowledgeable service visits to customers.
• Diagnose and resolve connectivity and service issues.
• Install, terminate, and test network cabling, ensuring codes and standards.
• Document service activities accurately and timely.
• Safely operate company vehicles and equipment per safety protocols.

Skills

Customer service

Safety awareness

Driver's license

On-call readiness

Physical stamina

Education

High School diploma or equivalent

Tools

Bucket truck operation

Ladder safety

Cable testing equipment

Job description

Socket Telecom LLC is seeking a Field Service Technician II to join our team. You will perform on-site installations and repairs for residential customers, traveling to service areas in St. Clair and surrounding regions.

You will install and configure customer equipment, test connectivity, and document service activities while maintaining safety standards. A high school diploma, valid driver's license, physical ability to lift 70 lbs, and willingness to work nights/weekends are required.