Field Service Technician II: Printers & Office Tech Support

Toshiba Business; Cary (NC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with match

Life insurance

Employee discounts

Job summary

Toshiba America Business Solutions is seeking a field service technician to maintain, repair, and upgrade printers, copiers, and related office technology at customer sites. You will also train customers and document activities while ensuring safety and high service quality.

The role emphasizes hands-on problem solving, travel to assigned customers within the territory, and collaboration with a global technology organization. Competitive pay and benefits accompany growth opportunities.

Qualifications

• 3+ years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products
• Intermediate computer skills and strong electro-mechanical aptitude
• Ability to lift 50 lbs and perform frequent bending, lifting, and reaching
• Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business

Responsibilities

• Maintain, service, and repair printers, copiers, and other office technology at customer locations
• Provide product training and support to customers
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits
• Complete service calls based on priority while managing your schedule effectively
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
• Accurately document service activities and follow safety policies and procedures

Skills

Technical repair experience

Electro-mechanical aptitude

Installations & training

Computer skills

Education

High School Diploma or GED

Job description

Toshiba America Business Solutions is seeking a field service technician to maintain, repair, and upgrade printers, copiers, and related office technology at customer sites. You will also train customers and document activities while ensuring safety and high service quality.

The role emphasizes hands-on problem solving, travel to assigned customers within the territory, and collaboration with a global technology organization. Competitive pay and benefits accompany growth opportunities.