Field Service Technician II - On-Site Travel & Support

Canon USA; Dublin (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Transportation allowance

Employee discounts

Job summary

Canon USA in Dublin, OH is seeking a dedicated Field Service professional to diagnose and repair Canon equipment, perform on-site maintenance, and support multiple product groups. The role requires travel, 24/7 availability, and adherence to customer policies including vaccination where applicable.

Ideal candidates have a high school diploma, 1–2 years of related experience, and the ability to obtain required clearances. The position offers a competitive hourly wage and transportation allowance.

Qualifications

• Customer-facing role requiring compliance with customer policies and COVID-19 measures.
• 1–2 years of related experience required.
• Must be able to travel with valid driver’s license and acceptable driving record.
• Ability to work in a 24/7 environment with shift work and on-call rotations.
• Must obtain security and/or other clearances as required by customers.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge of multiple product groups and basic troubleshooting.
• Meet and exceed customer demands with efficient, responsive on-site maintenance.
• Maintain Field Service Reports, Expense Reports, and Canon property.
• Provide direction to less experienced technicians.
• Provide solutions for escalated technical and customer service issues for any territory.

Skills

Customer-facing

Travel-ready

Shift work

On-call rotations

Security clearances

Education

High School Diploma or GED

Job description

Canon USA in Dublin, OH is seeking a dedicated Field Service professional to diagnose and repair Canon equipment, perform on-site maintenance, and support multiple product groups. The role requires travel, 24/7 availability, and adherence to customer policies including vaccination where applicable.

Ideal candidates have a high school diploma, 1–2 years of related experience, and the ability to obtain required clearances. The position offers a competitive hourly wage and transportation allowance.