24/7 Field Service Technician II – On‑Site & Travel

Canon Virginia, Inc; Victoria Glen (PA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. is seeking a technically skilled Field Service/Support individual to diagnose and repair Canon equipment at customer sites. The role emphasizes customer-facing interaction, adherence to customer policies, and timely, accurate service delivery.

The position requires a HS Diploma or GED with 1–2 years of related experience, travel ability, and readiness for 24/7 shift work. A 50 lb lift capability is also required, with security clearances as needed.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Ability to travel (valid driver’s license and acceptable driving record).
• Capability to work in a 24/7 environment, with shift work and on-call rotations.
• Must obtain security/clearances as required by customers to enter premises.
• Must lift up to 50 pounds and be active more than 50% of the time.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain knowledge of multiple product groups, including troubleshooting basics.
• Meet and exceed customer demands with efficient, responsive, and accurate maintenance.
• Maintain all technical information and Canon property, and provide guidance to less experienced technicians.
• Provide solutions to escalated technical and customer service-related problems for any territory requested.

Skills

Technical support

Field service

Customer-facing

Problem diagnosis

Education

HS Diploma/GED

Tools

Basic networking

Job description

Canon U.S.A., Inc. is seeking a technically skilled Field Service/Support individual to diagnose and repair Canon equipment at customer sites. The role emphasizes customer-facing interaction, adherence to customer policies, and timely, accurate service delivery.

The position requires a HS Diploma or GED with 1–2 years of related experience, travel ability, and readiness for 24/7 shift work. A 50 lb lift capability is also required, with security clearances as needed.