Field Service Technician II — On-Site & Travel Ready

Canon USA; Omaha (NE); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon merchandise

Job summary

Canon USA in Omaha, NE, is seeking a customer-facing Field Service Technician to diagnose and repair Canon equipment across mechanical, software, and network domains.

You will service and repair equipment to Canon standards, maintain field reports, and provide on-site maintenance in a 24/7 environment. A valid driver's license and the ability to travel are required. This role offers a transportation allowance and competitive compensation.

Qualifications

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Skills

Diagnostics

Field service

Customer-facing

Troubleshooting

Education

HS Diploma, GED, or equivalent experience

Tools

Driver's license

Internet basics

Job description

Canon USA in Omaha, NE, is seeking a customer-facing Field Service Technician to diagnose and repair Canon equipment across mechanical, software, and network domains.

You will service and repair equipment to Canon standards, maintain field reports, and provide on-site maintenance in a 24/7 environment. A valid driver's license and the ability to travel are required. This role offers a transportation allowance and competitive compensation.