Field Service Technician II: On-Site Repairs & Support

Canon USA & Affiliates; City of Rochester (NY); Sur place; USD 45 000 - 64 000; Plein temps

Avantages offerts par ce poste

Employee referral bonus

Employee discounts

Dress for Your Day attire

Volunteer opportunities

Canon welcome kit & merch

Résumé du poste

Canon U.S.A., Inc. is seeking technicians to diagnose basic mechanical, software, network, and system failures and service designated equipment to Canon standards.

This customer-facing role requires reliability, a willingness to travel, and the ability to work in a 24/7 environment. You will maintain technical information and Field Service Reports, support on-site maintenance, and assist less experienced technicians while delivering responsive and accurate service to Canon customers in the New

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF new-hire class.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.

Responsabilités

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Connaissances

HS Diploma

Internet basics

Travel readiness

Shift work

Security clearance

Lifting 50 lbs

Description du poste

Canon U.S.A., Inc. is seeking technicians to diagnose basic mechanical, software, network, and system failures and service designated equipment to Canon standards.

This customer-facing role requires reliability, a willingness to travel, and the ability to work in a 24/7 environment. You will maintain technical information and Field Service Reports, support on-site maintenance, and assist less experienced technicians while delivering responsive and accurate service to Canon customers in the New