Field Service Technician II — On-Site Repair & Support Pro

Scientific Games; North Carolina; On-site; USD 52,000 - 73,000; Full time

Job summary

Scientific Games is seeking a Field Service/Support Technician to perform on-site servicing, repair and installation of company products at client locations. The role involves providing technical support, diagnosing hardware and software failures, and generating detailed service reports for trend analysis and issue resolution.

Requires a high school diploma or equivalency and more than 3 years of related experience.

Qualifications

• Must have a high school diploma or equivalency.
• Years of experience > 3 year.
• The role may require lifting up to 50 pounds and occasional field work with equipment.

Responsibilities

• Field servicing, repair and/or installation of company products at client sites.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software and systems failures using established procedures.
• Prepare reports analyzing product failure trends and serviceability issues.

Education

High school diploma or equivalency

Job description

Scientific Games is seeking a Field Service/Support Technician to perform on-site servicing, repair and installation of company products at client locations. The role involves providing technical support, diagnosing hardware and software failures, and generating detailed service reports for trend analysis and issue resolution.

Requires a high school diploma or equivalency and more than 3 years of related experience.