Field Service Tech: On-Site Installations & Repairs

SCIENTIFIC GAMES; Painesville (OH); On-site; USD 24,796 - 41,328; Full time

Job summary

Scientific Games seeks a Field Service Technician to service lottery retail locations on-site, performing installs, repairs, and relocations of company equipment. You will train customers, troubleshoot communications, and maintain strong client relationships while adhering to safety and regulatory requirements.

You will handle six to ten detailed activities daily, with occasional training of new staff, and may work weekends or overtime as needed.

Qualifications

• Must have a high school diploma or equivalency.
• Pass a background check, drug test, and have a clean driving record.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays and evenings as needed.
• Available to work overtime as needed.
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
• Occasional ladder climbing.

Responsibilities

• Completion of assigned service calls at lottery retailer locations.
• Provide a positive customer experience using your customer service and technical skills.
• Communicate the value of our services and match products with customer needs.
• Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little to no supervision.
• Performs vehicle management functions as set by guidelines.
• Partnering with the Data Center to ensure timeliness to retail locations and understanding problems at each assigned service location.
• Records service call information, logs and reports data communication problems to management and communication recommendations on customer’s equipment.
• Follows through on customer issues that require additional support.
• Ability to troubleshoot all forms of communications within a retail location.
• Performs routine maintenance on company vehicles.
• Maintains an acceptable driving record in accordance with the Motor Vehicle Policy.
• Build and maintain strong, long‑lasting customer relationships.
• Solve your customers’ challenges the first time, owning it.
• Some troubleshooting of customer issues over the telephone.
• Training of new and existing customers.
• This position will average approximately six to ten detailed activities per day depending upon local area needs, responsibility, and service order type.
• Occasionally assist in the training of new and existing team members.
• Performs these functions and all other duties as assigned.

Skills

Background check

Clean driving record

Non-CDL delivery truck

MS Office

Troubleshooting software/hardware

Communication skills

Customer satisfaction

Respond to requests

Self-starter

Time management

Problem-solving

Weekends/evenings

Overtime

Lifting 35+ lbs

Ladder climbing

Education

High school diploma

Tools

MS Office

Job description

Scientific Games seeks a Field Service Technician to service lottery retail locations on-site, performing installs, repairs, and relocations of company equipment. You will train customers, troubleshoot communications, and maintain strong client relationships while adhering to safety and regulatory requirements.

You will handle six to ten detailed activities daily, with occasional training of new staff, and may work weekends or overtime as needed.