Senior Field Service Technician II (On-Site Support)

Scientific Games; Grove City, Northern (OH, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Scientific Games is seeking a Field Service Technician II for the Columbus region. You will perform client-site servicing, repair and installation of company products, and provide technical support on operational aspects of system equipment.

The role requires diagnosing failures and minimizing downtime, with reporting on product failure trends. Must have a high school diploma or equivalent and more than 3 years of related field experience.

Qualifications

• Must have a high school diploma or equivalency.
• Years of experience > 3 year

Responsibilities

• Performs client-site servicing, repair and installation of company product(s).
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime.
• Prepares reports for analysis of product failure trends and service ability issues.

Skills

Field service

Technical support

Diagnostics

Report writing

Education

High School Diploma or Equivalent

Job description

Scientific Games is seeking a Field Service Technician II for the Columbus region. You will perform client-site servicing, repair and installation of company products, and provide technical support on operational aspects of system equipment.

The role requires diagnosing failures and minimizing downtime, with reporting on product failure trends. Must have a high school diploma or equivalent and more than 3 years of related field experience.