Field Service Technician II — On-Site Pro

Canon USA; Charlottesville (VA); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Volunteer opportunities

"Dress for Your Day" attire program

Swag! Canon welcome kit

Referral bonus

Descripción de la vacante

Canon USA, an innovator of technology, solutions, and services, is seeking a Field Service Technician to join our Charlottesville, VA team. This on-site, customer-facing role supports Canon-supported products and requires basic technical knowledge and a willingness to travel.

You will diagnose mechanical, software, network, and system issues, service and repair equipment to Canon standards, and maintain Field Service Reports.

Formación

• Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• 1 to 2 years of related experience.

Responsabilidades

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Conocimientos

Customer-facing

Internet basics

Travel readiness

Shift work

Security clearances

Lifting 50 lbs

Educación

HS Diploma / GED

Descripción del empleo

Canon USA, an innovator of technology, solutions, and services, is seeking a Field Service Technician to join our Charlottesville, VA team. This on-site, customer-facing role supports Canon-supported products and requires basic technical knowledge and a willingness to travel.

You will diagnose mechanical, software, network, and system issues, service and repair equipment to Canon standards, and maintain Field Service Reports.