Senior Field Tech: Onsite Installations & Training

Quadient; Sioux Falls (SD); Hybrid; USD 31,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Online learning platform

Philanthropy program

Total rewards

Employee assistance program

Job summary

Quadient is seeking a skilled technician to install, service, and upgrade equipment onsite for customers in a hybrid work environment. You will configure hardware and embedded software, diagnose and troubleshoot complex issues, and collaborate with project teams to ensure successful installations.

Experience in electrical/mechanical installation and strong reading of schematics are required. You will travel to customer sites, train users, and play a mentorship role for junior technicians while

Qualifications

• 6+ years of Customer Service or equivalent experience.
• 6+ years electrical/mechanical installation and repair experience.
• Ability to read technical diagrams and schematics.
• Troubleshooting hardware and electronics.

Responsibilities

• Install, service or upgrade equipment onsite at customer locations.
• Configure hardware and embedded software components after installation.
• Perform advanced configuration and servicing of hardware and software business applications.
• Facilitate installations of production equipment with project management teams.
• Diagnose general and advanced technical issues, troubleshoot problems and identify solutions to ensure the effective functioning of equipment and controls.
• Carry out expert-level troubleshooting on large equipment.
• Test equipment to troubleshoot the issues. Perform routine maintenance on technology equipment.
• Keep clients apprised of progress during maintenance or a down-system situation.
• Escalate issues in a timely manner.
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.
• Provide training and guidance to customers on the proper operation and maintenance of products, including teaching customers how to use the equipment properly.
• Mentor and guide other junior technicians.
• Ensure continuous improvement by sharing knowledge.
• Maintain all tools and equipment used during service calls.
• Manage the stock of replacement parts and equipment.
• Travel to customer sites frequently, up to 100%, holding a valid driver's licence with a clean driving record.
• Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.
• Depending on Geography, contributes to customer satisfaction and business growth by identifying customer needs, recommending and selling appropriate consumables, accessories and equipment upgrades, and communicating commercial opportunities to sales teams.

Skills

Customer Service

Electrical Installation

Troubleshooting

Reading Schematics

Job description

Quadient is seeking a skilled technician to install, service, and upgrade equipment onsite for customers in a hybrid work environment. You will configure hardware and embedded software, diagnose and troubleshoot complex issues, and collaborate with project teams to ensure successful installations.

Experience in electrical/mechanical installation and strong reading of schematics are required. You will travel to customer sites, train users, and play a mentorship role for junior technicians while