Field Service Technician II - Hybrid Onsite Tech Expert

Quadient; Florida; Hybrid; USD 39,000 - 55,000; Full time

Benefits offered by this job

Hybrid work

Learning platform

Philanthropy program

Total rewards

Employee assistance

Job summary

Quadient is seeking a skilled technician to install, service, and upgrade equipment at customer sites, both on-site and remotely. You will configure embedded software, perform preventive maintenance, diagnose issues, and provide remote support as needed.

You will train customers on proper operation, recommend solutions, and collaborate with sales and technology teams to meet customer needs. A valid driver’s license and electrical/mechanical repair experience are required.

Qualifications

• 4+ years of customer service or equivalent experience.
• 4+ years of electrical/mechanical installation, troubleshooting, and repair experience.
• Ability to read technical diagrams, manuals, and schematics.
• Troubleshooting and repairing both hardware and electronic components, preferred.
• Valid driver's license, with a clean driving record.

Responsibilities

• Install, service or upgrade equipment onsite at customer locations.
• Configure hardware and embedded software components after installation, including advanced configuration and servicing of hardware and software business applications.
• Perform routine maintenance on technology equipment, and test equipment to troubleshoot issues.
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.
• Provide remote support alongside onsite service.
• Provide training and guidance to customers on the proper operation and maintenance of products, teaching them how to use the equipment correctly.
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.
• Keep clients apprised of progress during maintenance or a down-system situation.
• Escalate issues in a timely manner.
• Ensure continuous improvement by sharing knowledge.
• Maintain all tools and equipment used during service calls.
• Manage the stock of replacement parts and equipment.
• Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.

Skills

Customer service

Communication with customers

Troubleshooting hardware

Reading schematics

Problem solving

Tools

Mail equipment

Job description

Quadient is seeking a skilled technician to install, service, and upgrade equipment at customer sites, both on-site and remotely. You will configure embedded software, perform preventive maintenance, diagnose issues, and provide remote support as needed.

You will train customers on proper operation, recommend solutions, and collaborate with sales and technology teams to meet customer needs. A valid driver’s license and electrical/mechanical repair experience are required.