Field Service Tech II - Hybrid, Growth & Training

Quadient; Charlottesville (VA); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Global learning platform

Inclusive community

Total rewards

Wellbeing program

Job summary

Quadient is looking for a field service technician to install, service, and upgrade equipment at customer sites, configuring hardware and embedded software after installation. You will perform routine maintenance, troubleshoot issues, and diagnose technical problems to ensure reliable operation of equipment and controls.

You will also train customers on correct operation and maintenance, collaborate with customers to tailor solutions, and keep stakeholders updated during maintenance or

Qualifications

• 4+ years of experience in Customer Service or equivalent experience, preferred.
• 4+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred.
• Ability to read technical diagrams, manuals, and schematics.
• Troubleshooting and repairing both hardware and electronic components, preferred.
• Valid driver's license, with a clean driving record.

Responsibilities

• Install, service or upgrade equipment onsite at customer locations.
• Configure hardware and embedded software components after installation, including advanced configuration and servicing of hardware and software business applications.
• Perform routine maintenance on technology equipment, and test equipment to troubleshoot issues.
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.
• Provide training and guidance to customers on the proper operation and maintenance of products.

Skills

Customer service

Electrical installation

Mechanical installation

Troubleshooting

Reading diagrams

Driving

Communication

Problem solving

Tools

Diagnostic equipment

Job description

Quadient is looking for a field service technician to install, service, and upgrade equipment at customer sites, configuring hardware and embedded software after installation. You will perform routine maintenance, troubleshoot issues, and diagnose technical problems to ensure reliable operation of equipment and controls.

You will also train customers on correct operation and maintenance, collaborate with customers to tailor solutions, and keep stakeholders updated during maintenance or