Field Service Technician II — On‑Site, 24/7 Support

Canon Virginia, Inc; Melville (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Welcome kit & merch

Job summary

Canon U.S.A., Inc. is seeking a field service professional in the United States to diagnose and repair Canon equipment, provide on-site maintenance, and support customers with basic technical expertise.

The role emphasizes handling multiple product groups, maintaining documentation, and working in a 24/7 environment with on-call rotations. A HS Diploma or GED plus relevant experience is required, with travel and clearances as part of duties.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and the ability to complete the 120-day PDIF new-hire class.
• The ability to travel (valid driver's license and acceptable driving record).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge of multiple product groups and basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property.
• Provide direction to less experienced technicians and escalate as needed.

Skills

Internet basics

Travel readiness

Shift work

Customer-facing

Lifting 50 lbs

Education

HS Diploma/GED

Job description

Canon U.S.A., Inc. is seeking a field service professional in the United States to diagnose and repair Canon equipment, provide on-site maintenance, and support customers with basic technical expertise.

The role emphasizes handling multiple product groups, maintaining documentation, and working in a 24/7 environment with on-call rotations. A HS Diploma or GED plus relevant experience is required, with travel and clearances as part of duties.