Field Service Pro II – On-Site Tech, 24/7 Support

Canon Solutions America; South Salt Lake (UT); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

Referral bonus

Employee discounts

Casual dress program

Canon swag kit

Job summary

Canon U.S.A., Inc. seeks a field service technician to diagnose and repair Canon equipment in customer sites. You will handle basic mechanical, software, and network issues and perform on-site maintenance with adherence to Canon standards.

The role requires a HS diploma or GED, 1–2 years of related experience, travel, and willingness to work 24/7 shifts with on-call rotations. A driving record meeting policy and security clearances may be required.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• In accordance with applicable law, we are providing the anticipated rate for this role: $21.50 - 30.75 hourly. This role is eligible for a transportation allowance.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Skills

Technical support

Travel ready

Shift work

On-call rotations

Education

HS Diploma or GED

Job description

Canon U.S.A., Inc. seeks a field service technician to diagnose and repair Canon equipment in customer sites. You will handle basic mechanical, software, and network issues and perform on-site maintenance with adherence to Canon standards.

The role requires a HS diploma or GED, 1–2 years of related experience, travel, and willingness to work 24/7 shifts with on-call rotations. A driving record meeting policy and security clearances may be required.