Field Service Technician II — On‑Site, 24/7 Support

Canon Virginia, Inc; City of Rochester (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. seeks a customer-facing Field Service Technician in Rochester, NY to diagnose and repair Canon equipment across basic mechanical, software, and network issues.

You’ll complete the PDIF training, travel as needed, and work on a 24/7 schedule, including on-call rotations. Responsibilities include maintaining reports and Canon property, guiding junior technicians, and delivering efficient on-site maintenance per Canon standards.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Skills

Customer-facing

Field service

Troubleshooting

24/7 environment

Travel required

Education

HS Diploma, GED, or equivalent experience

PDIF new-hire class

Job description

Canon U.S.A., Inc. seeks a customer-facing Field Service Technician in Rochester, NY to diagnose and repair Canon equipment across basic mechanical, software, and network issues.

You’ll complete the PDIF training, travel as needed, and work on a 24/7 schedule, including on-call rotations. Responsibilities include maintaining reports and Canon property, guiding junior technicians, and delivering efficient on-site maintenance per Canon standards.