Field Service Technician II

Canon U.S.A., Inc.; Memphis (TN); On-site; USD 28,929 - 42,705; Full time

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician II in Memphis, TN. You will diagnose mechanical, software, network, and system issues, service and repair equipment to Canon standards, and maintain knowledge across product groups.

This full-time on-site role requires 1–2 years' related experience, ability to travel, lift 50 pounds, and work rotating shifts including on-call. The position emphasizes responsive, accurate field and shop support and adherence to security requirements.

Qualifications

• HS Diploma or GED required.
• 1–2 years related experience.
• Willing to complete PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Must have a valid driver’s license and ability to travel.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge of multiple product groups and basic troubleshooting skills.
• Meet customer demands by providing efficient, responsive field/shop/on-site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property.

Skills

Travel readiness

Shift work flexibility

Physical stamina

Education

High school diploma or GED

Job description

Field Service Technician II

Location: US-TN-Memphis

Company: Canon U.S.A., Inc.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions to escalated technical and/or customer service-related problem areas for any territory requested.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Salary range: $21.50-$30.75 hourly.

Workstyle

Full-Time On Site – full-time presence at assigned office(s)/worksite(s)/territory on scheduled work days.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.