Field Service Technician II - Production Equipment

Canon U.S.A., Inc.; Irving (TX); On-site; USD 29,618 - 42,361; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon Solutions America is looking for a dedicated Field Service Technician in Irving, Texas. In this full-time on-site position, you will troubleshoot and service Canon’s products, ensuring efficient operation and customer satisfaction. Candidates must have a high school diploma and 1-2 years of experience in a related role. The anticipated hourly rate ranges from $21.50 to $30.75, and the position includes a transportation allowance. Physical capability and the ability to work in a 24/7 environment are essential.

Qualifications

• 1 to 2 years of related experience required.
• Basic understanding of internet environments.
• Must be active more than 50% of the time.

Responsibilities

• Diagnose mechanical, software, network, and system failures.
• Service and repair equipment to Canon standards.
• Meet and exceed customer demands with maintenance.

Skills

Problem-solving skills

Basic mechanical and software knowledge

Customer service orientation

Ability to travel

Physical capability to lift 50 pounds

Education

HS Diploma or equivalent

Job description

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

Your Impact

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

About You: The Skills & Expertise You Bring

We’re looking for a dedicated individual with the following qualifications:

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated hourly rate for this role: $21.50 to $30.75 hourly. This role is eligible for a transportation allowance.

Workstyle Description

Full‑Time On Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.