Field Service Technician I

Canon USA; Carmel (IN); On-site; USD 26,174 - 36,244; Full time

Benefits offered by this job

Transportation allowance

Educational assistance

Paid vacation

Job summary

Canon USA seeks a Field Service Technician in Carmel, Indiana, responsible for routine maintenance of products, ensuring quality standards are met. Candidates must have a high school diploma, valid driver's license, and basic internet skills.

The role demands strong customer communication, the ability to lift 50 pounds, and maintaining technical documentation. Compensation ranges from $19.00 to $26.31 hourly, with benefits including medical coverage and a 401(k) plan.

Qualifications

• Basic understanding of internet environments.
• Must obtain necessary security clearances to access customer premises.
• Capable of lifting 50 pounds.

Responsibilities

• Report product failure trends to management.
• Provide accurate field maintenance.
• Maintain technical documentation.

Skills

Customer communication skills

Field maintenance

Problem reporting

Education

High School diploma or equivalent

Job description

Overview

Field Service Technician for Canon USA, responsible for routine maintenance of Canon-supported products, ensuring service and parts quality standards are met.

Responsibilities

• Report product failure trends and serviceability issues to management, ensuring accurate documentation.
• Provide efficient, responsive, and accurate field/shop/on‑site maintenance to meet customer demands.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcase strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines.
• Facilitate performance that helps achieve branch/district overall metric targets.

Qualifications

• High School diploma or equivalent.
• Basic understanding of internet environments and ability to complete the 120‑day introductory period and PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license and acceptable driving record; ability to travel as required.
• Must obtain necessary security and/or other clearances to access customer premises.
• Capable of lifting 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Compensation & Perks

• Hourly salary range: $19.00–$26.31.
• Eligible for transportation allowance.

Benefits

• Medical, dental, and vision coverage.
• 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Paid vacation and additional company benefits.

Workstyle

Full‑time on‑site. This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on scheduled work days.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.