Field Service Technician II

Canon U.S.A., Inc.; Del Paso (CA); On-site; USD 29,618 - 42,361; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon U.S.A., Inc. is actively seeking a Field Service Technician II based in California. In this full-time on-site role, you'll diagnose and repair Canon products while maintaining a high level of customer service. Ideal candidates must possess at least a high school diploma or GED and have 1-2 years of experience in a related field.

Key responsibilities include troubleshooting mechanical and software issues, adhering to company standards, and maintaining accurate service reports. The role requires physical activity and the ability to work in a 24/7 environment.

Qualifications

• 1-2 years of related experience required.
• Basic understanding of internet environments.
• Ability to work in a 24/7 environment on shift rotations.

Responsibilities

• Diagnose mechanical, software, and network failures.
• Service and repair equipment to Canon standards.
• Maintain accurate technical information and reports.

Skills

Technical troubleshooting

Customer service

Mechanical skills

Basic networking

Education

HS Diploma or GED

Job description

Field Service Technician II

Location: US-CA-Sacramento

Company: Canon U.S.A., Inc.

About the Role

Spotting a solution and fixing a problem requires a tremendous technical skillset, diligence, determination, and a knack for knowledge. We are looking for individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon‑supported products.

Your Impact

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide direction to less‑experienced technicians.
• Provide solutions for escalated technical and/or customer service‑related problem areas for any territory requested.

About You (Qualifications)

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Capability to work in a 24/7 environment, performing shift work and on‑call rotations.
• Must take all necessary steps to obtain security and/or other clearances required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Anticipated rate for this role: $21.50 - 30.75 hourly.
• Eligible for a transportation allowance.

Workstyle

Full‑Time On Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

All applicants must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.