Field Service Technician II

Canon USA; Horsham (PA); On-site; USD 30,307 - 42,705; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day attire

Volunteer opportunities

Canon merchandise

Medical, dental, vision, 401(k)

Job summary

Canon USA is seeking a full‑time on‑site Field Service Technician in Horsham, PA. You will diagnose, repair, and support Canon equipment across multiple product groups and customer sites, with on‑call rotations and 24/7 coverage. A valid driver's license and ability to lift 50 pounds are required.

This role emphasizes timely, accurate maintenance and the handling of field service reports, with opportunities for growth and exposure to diverse Canon technologies and customer environments.

Qualifications

• HS diploma or equivalent with 1–2 years related experience.
• Basic understanding of internet environments and completion of the PDIF new-hire class.
• Valid driver's license and acceptable driving record.
• Ability to work in a 24/7 environment with shift work and on-call rotations.
• Security or other clearances required by customers to enter premises.
• Must lift 50 pounds and be active >50% of the time.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain knowledge of multiple product groups and basic troubleshooting aspects.
• Meet customer demands with efficient, responsive, and accurate maintenance.
• Maintain all technical information, field service reports, expense reports, and Canon property.
• Provide solutions for escalated technical or customer service issues in any territory.

Skills

Diagnostics

Field service

Customer focus

Repair skills

Education

High school diploma or equivalent

Job description

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on‑site maintenance.
• Properly maintain all technical information, field service reports, expense reports, and Canon property assigned.
• Provide the solutions of escalated technical and/or customer service‑related problem areas for any requested territory.

Qualifications

• HS diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel with a valid driver’s license and acceptable driving record.
• Capability to work in a 24/7 environment, performing shift work and on‑call rotations.
• Required to obtain any security or other clearances required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Compensation

Base hourly rate is $21.50–$30.75.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to the local community
• Swag: a Canon welcome kit and official merchandise
• Medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

Workstyle & Location

Full‑time on‑site position requiring presence at assigned office(s)/worksite(s)/territory on scheduled work days.

Employment Eligibility

You must be legally authorized to work in the United States. The company will not pursue or support visa sponsorship; all applicants must reside in the United States at the time of hire.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.