Field Service Technician II

Canon Solutions America; Omaha (NE); On-site; USD 30,307 - 42,705; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon USA is hiring for a Field Service Technician based in Omaha. The role focuses on diagnosing basic mechanical, software, network, and system failures and performing service and repair to Canon standards.

You will maintain knowledge across product groups, provide on‑site maintenance, and guide junior technicians. The position requires a HS Diploma or GED with 1–2 years related experience, willingness to travel, and the ability to work a 24/7 shift schedule.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF new‑hire class.
• Must be able to travel (valid driver’s license and acceptable driving record).
• Capable of working in a 24/7 environment with shift work and on‑call rotations.
• Must obtain security and/or other clearances as required by customers.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/sh Shop/on‑site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property.
• Provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service problems for any territory requested.

Skills

Basic internet environment

Travel availability

Shift work / on‑call

Security clearance process

Lifting up to 50 lbs

Education

HS Diploma or GED

Job description

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon‑supported products.

Your Impact

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service–related problems for any territory requested.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• The capability to work in a 24/7 environment while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Anticipated hourly rate: $21.50 to $30.75 per hour. Eligible for a transportation allowance.

Workstyle Description

Full‑Time On‑Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

You must be legally authorized to work in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.