Field Service Technician II

Canon Solutions America; Winding Heights (PA); On-site; USD 29,618 - 42,361; Full time

Job summary

Canon Solutions America is seeking a dedicated individual for a full-time technical support role in Winding Heights, Pennsylvania. The role involves diagnosing and repairing mechanical and software issues to meet Canon standards and ensuring customer satisfaction through efficient service.

A high school diploma and 1-2 years of related experience are required along with the ability to lift 50 pounds and work in a 24/7 environment. Join us to make a positive impact on our valued customers while advancing your career.

Qualifications

• 1 to 2 years of related experience required.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures.
• Service and repair designated equipment to Canon standards.
• Provide solutions to escalated technical issues.

Skills

Basic mechanical troubleshooting

Software troubleshooting

Network diagnostics

Education

HS Diploma or equivalent

Job description

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. If this sounds like you, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon‑supported products.

Your Impact

We’re actively seeking an individual to:

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide direction to less experienced technicians.
• Provide solutions to escalated technical and/or customer service‑related problem areas for any territory requested.

About You: The Skills & Expertise You Bring

We’re looking for a dedicated individual with compliance to customer policies and protocols, which may include COVID‑19 vaccination and other measures. Requirements include:

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Salary range: $21.50–$30.75 per hour.

Workstyle Description

Full‑Time On Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We comply with all applicable federal, state and local laws, regulations, orders and mandates. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.