Field Service Technician I

Canon U.S.A., Inc.; Carmel (IN); On-site; USD 26,174 - 36,244; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician I in Carmel, Indiana. This role involves delivering top-notch service by maintaining Canon-supported products and ensuring customer satisfaction. Responsibilities include reporting product issues, providing maintenance, and managing technical documentation effectively.

Candidates should possess a high school diploma or equivalent, able to lift 50 pounds, and have a valid driver's license for required travel. The anticipated hourly salary for this position ranges from $19.00 to $26.31, with eligibility for a transportation allowance.

Qualifications

• Basic understanding of internet environments.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.
• Ability to travel with a valid driver’s license.

Responsibilities

• Report product failure trends and serviceability issues.
• Provide efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Maintain technical information and service reports.

Skills

Customer communication

Technical documentation

Service maintenance

Education

High School diploma or equivalent

Job description

About the Role

Field Service Technician I

Location: US-IN-Carmel

Company: Canon U.S.A., Inc.

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.

About You: The Skills & Expertise You Bring

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated hourly salary range for this role: $19.00-26.31 hourly.

This role is eligible for a transportation allowance.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.