Field Service Technician II

Canon USA; Sacramento (CA); On-site; USD 29,618 - 42,361; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Casual attire program

Community volunteer opportunities

Welcome kit and official merch

Job summary

Canon USA seeks a dedicated technician in Sacramento, California, focused on troubleshooting and maintaining Canon-supported products. Ideal candidates will possess mechanical and software troubleshooting skills and have a customer-centric approach.

Responsibilities include diagnosing system failures and servicing equipment to the highest standards. This full-time role requires a high school diploma and at least 1-2 years of experience. Candidates need to lift 50 pounds and adhere to a 24/7 work schedule.

Employee benefits include referral bonuses and discounts, making this a rewarding opportunity for the right candidate.

Qualifications

• 1 to 2 years related experience required.
• Must be able to lift 50 pounds and be active over 50% of the time.
• Ability to work in a 24/7 environment.

Responsibilities

• Diagnose mechanical, software, and network failures.
• Service and repair equipment to Canon standards.
• Maintain working knowledge of multiple product groups.

Skills

Mechanical diagnostics

Software troubleshooting

Customer service

Field maintenance

Technical reporting

Education

HS Diploma or equivalent experience

Tools

Diagnostic equipment

Job description

Job Overview

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? Canon USA, an innovator of technology, solutions, and services, seeks individuals who strive for excellence in operational, maintenance, and networking support to help our customers with basic technical expertise of Canon‑supported products.

Your Impact

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service‑related problem areas for any territory requested.

About You

This is a customer‑facing role and requires compliance with customer policies and protocols, including COVID‑19 vaccination and other measures relating to COVID‑19.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Compensation: $21.50 - $30.75 hourly. This role is eligible for a transportation allowance.

Employee Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Workstyle Description

Full‑Time On Site - This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.