Field Service Technician II

Canon USA; Roseland (NJ); On-site; USD 29,618 - 42,361; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Casual dress attire

Volunteer opportunities

Canon welcome kit

Job summary

Canon USA is seeking a dedicated individual for a full-time on-site technical support position in Roseland, New Jersey. The role involves diagnosing and servicing Canon-supported products, requiring mechanical and software troubleshooting skills.

Candidates must possess a high school diploma (or equivalent) and 1-2 years of relevant experience. The role offers an hourly rate between $21.50 and $30.75, with various employee benefits including referral bonuses and discounts.

Qualifications

• 1 to 2 years of related experience is preferred.
• Ability to travel and maintain an acceptable driving record.
• Must be able to lift 50 pounds and be active for over 50% of the time.

Responsibilities

• Diagnose mechanical, software, and network failures.
• Service and repair equipment to Canon standards.
• Provide on-site maintenance and support to customers.

Skills

Basic mechanical troubleshooting

Software diagnostics

Networking support

Customer service

Education

HS Diploma, GED, or equivalent experience

Job description

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

Your Impact

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service‑related problem areas for any territory requested.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated rate for this role: $21.50 - $30.75 hourly.

Workstyle

Full‑time on site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.