Field Service Technician I — Install, Repair & Support

Scientific Games, LLC; Oklahoma City (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

Scientific Games, LLC is seeking field service professionals to support lottery equipment with installation, maintenance and repair. You’ll learn lottery terminals, IT communications, software, and customer-service best practices while delivering solutions and supporting weekly service goals.

We provide the tools, training, and team support to help you resolve issues efficiently, maintain relationships, and keep customers selling lottery tickets.

Qualifications

• Experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Promptly respond to customer/management requests and feedback.
• Proven self-starter with motivation and ability.
• Strong organization and time management skills.
• Good judgment and problem-solving to minimize downtime.
• Ability to lift/move up to 50 pounds and work in field conditions.
• Background check clearance required.

Responsibilities

• Provide an uncommon customer experience using technical skills.
• Communicate value of services and align with customer needs.
• Build and maintain strong customer relationships.
• Resolve customer challenges on first touch and own the outcome.

Skills

Troubleshooting software

Hardware troubleshooting

Interpersonal skills

Verbal and written communication

Self-starter

Time management

Problem solving

Report analysis

Lifting heavy equipment

Background check clearance

Education

High school diploma or equivalent

Job description

Scientific Games, LLC is seeking field service professionals to support lottery equipment with installation, maintenance and repair. You’ll learn lottery terminals, IT communications, software, and customer-service best practices while delivering solutions and supporting weekly service goals.

We provide the tools, training, and team support to help you resolve issues efficiently, maintain relationships, and keep customers selling lottery tickets.