Field Service Tech: Lottery Terminal Install & Repair

Scientific Games, LLC; Oklahoma; Hybrid; USD 40,000 - 56,000; Full time

Job summary

Scientific Games, LLC is seeking field service professionals to service lottery terminals and related equipment. You will install, maintain, and troubleshoot lottery machines, providing excellent customer service while ensuring uptime and performance.

Training will be provided to cover hardware, software, and IT communications aspects of the equipment. You will join a team focused on revenue protection and customer satisfaction, with opportunities to advance within a supportive environment and

Qualifications

• High school diploma or equivalent required.
• Experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal and written communications with focus on customer satisfaction.
• Promptly respond to customer/management requests; self-starter with motivation.
• Strong organization and time management to handle multiple responsibilities.
• Strong judgement and problem-solving to minimize downtime.
• Ability to lift/move up to 50 pounds; climb ladders occasionally.
• Pass background check and maintain a clean driving record (no more than 3 speeding tickets in 5 years).

Responsibilities

• Provide an uncommon customer experience using your technical skills.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Solve customer challenges on the first visit, owning it.

Skills

Troubleshooting

Interpersonal communication

Customer satisfaction

Self-motivation

Organisation & time management

Problem-solving

Reporting

Lifting & physical work

Driving record

Education

High school diploma or equivalent

Job description

Scientific Games, LLC is seeking field service professionals to service lottery terminals and related equipment. You will install, maintain, and troubleshoot lottery machines, providing excellent customer service while ensuring uptime and performance.

Training will be provided to cover hardware, software, and IT communications aspects of the equipment. You will join a team focused on revenue protection and customer satisfaction, with opportunities to advance within a supportive environment and