Field Tech: Lottery Equipment Installations & Service

Scientific Games, LLC; Olde West Chester (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations. You will perform installs, removals, and preventative maintenance of equipment, provide training to customers, and troubleshoot communications systems to minimize downtime.

The role involves extensive field work, regular driving, and occasional after-hours support, with a focus on delivering exceptional customer service and reliable system performance.

Qualifications

• Must have strong customer-service orientation.
• Excellent verbal and written communication skills.
• Proven self-starter with good multitasking abilities.

Responsibilities

• Perform client-site servicing, repair, installation, and relocation of equipment.
• Provide training and preventative maintenance to customers.
• Record service calls and communicate issues to management.
• Troubleshoot communications within a retail location and resolve customer downtime.
• Build and maintain strong customer relationships.

Skills

Customer service

Communication

Self-starter

Time management

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations. You will perform installs, removals, and preventative maintenance of equipment, provide training to customers, and troubleshoot communications systems to minimize downtime.

The role involves extensive field work, regular driving, and occasional after-hours support, with a focus on delivering exceptional customer service and reliable system performance.