Field Service Technician I — Cutting Systems (Travel & Remote Support)

Zünd Systemtechnik AG; Austin (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Life Insurance

Long-term and Short-term Disability

401K Retirement Plan

Job summary

Zund America, Inc. is the US Headquarters for Zund Systemtechnik AG. The Field Service Technician I installs, troubleshoots, and maintains Zünd digital cutting systems at customer sites across North America, with occasional international travel.

This role also provides remote support and complete service reports with accurate documentation. Candidates should have technical schooling or equivalent field service experience, strong troubleshooting skills, and be capable of working independently

Qualifications

• Technical education or equivalent field service experience preferred.
• Strong mechanical, electrical, and pneumatic troubleshooting abilities.
• Good written and verbal communication skills.
• Ability to work independently and manage multiple tasks.
• Willingness to travel up to 80% including overnight travel.

Responsibilities

• Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations with minimal supervision.
• Provide timely, accurate telephone and remote technical support.
• Prepare and submit service reports, warranty documentation, and expenses promptly.
• Document service activity and machine data in Salesforce CRM.
• Escalate complex issues to internal resources when needed.
• Train customers on equipment and software on-site and remotely.
• Support trade shows and demonstrations including some weekend travel.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Pneumatic troubleshooting

Field service experience

Customer service

Salesforce familiarity

Microsoft Office

Education

Technical school education

Tools

Salesforce CRM

Microsoft Office

Job description

Zund America, Inc. is the US Headquarters for Zund Systemtechnik AG. The Field Service Technician I installs, troubleshoots, and maintains Zünd digital cutting systems at customer sites across North America, with occasional international travel.

This role also provides remote support and complete service reports with accurate documentation. Candidates should have technical schooling or equivalent field service experience, strong troubleshooting skills, and be capable of working independently