Field Service Technician – Home Security & Smart Tech

ADT Security Services; Springfield (VA); On-site; USD 30,307 - 55,104; Full time

Benefits offered by this job

Full benefits

Casual environment

Medical/Dental/Vision

401(k) matching

Paid time off

Tuition reimbursement

Referral bonuses

Career growth

Job summary

ADT Security Services is seeking a field-based technician to service, test, and support security systems at customers’ homes or small businesses. You will install, maintain, and verify fire and CO detection, networking, and video solutions while ensuring strong customer communication.

The role requires a valid driver's license and a high school diploma, with a competitive hourly pay and full benefits. You will join a team that values service, safety, and ongoing coaching to grow within the

Qualifications

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer-focused mindset
• Ability to thrive in a changing environment
• Valid driver’s license
• High school diploma or equivalent

Responsibilities

• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Provide excellent customer service, helping customers understand and maintain their protection at home or business.
• Collaborate in a dynamic, cross-functional environment with customers and coworkers.
• Visit customers’ homes or businesses to provide solutions and support.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer-focused mindset

Ability to thrive in a changing env

Valid driver's license

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a field-based technician to service, test, and support security systems at customers’ homes or small businesses. You will install, maintain, and verify fire and CO detection, networking, and video solutions while ensuring strong customer communication.

The role requires a valid driver's license and a high school diploma, with a competitive hourly pay and full benefits. You will join a team that values service, safety, and ongoing coaching to grow within the