On-Site Appliance & Electronics Field Technician

LG Electronics USA; Albuquerque (NM); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

No-cost medical for you and dependents

401(k) with company match

Paid time off

Short-term incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics USA is seeking a Field Service Technician (DMST) to join our Customer Service team in the Albuquerque, NM metro area. You will diagnose and repair major home appliances, TVs, and A/C units, travel to customer sites, and represent LG with professionalism.

This full-time role requires at least 1 year of technical experience, appliance repair skills, and a valid driver's license; EPA certification is expected to be attainable.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair

Diagnostic tools

Tools

Diagnostic tools

Job description

LG Electronics USA is seeking a Field Service Technician (DMST) to join our Customer Service team in the Albuquerque, NM metro area. You will diagnose and repair major home appliances, TVs, and A/C units, travel to customer sites, and represent LG with professionalism.

This full-time role requires at least 1 year of technical experience, appliance repair skills, and a valid driver's license; EPA certification is expected to be attainable.