Field Service Technician: Home Appliance & Tech Repair

LG Electronics North America; Massachusetts; On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

No-cost health benefits

401(k) Retirement Savings Plan

Paid Time Off

Performance incentives

Mental health resources

Job summary

LG Electronics North America in the Boston metro area is seeking a Field Service Technician (DMST) to join our Customer Service team. You will travel to customer sites to service LG appliances, TVs, and A/C units, delivering an exceptional customer experience and representing the LG brand.

The role requires at least 1 year in a technical role, appliance repair experience, valid driver’s license, ability to obtain EPA certification, and the physical ability to lift up to 50 pounds.

Qualifications

• Minimum 1 year experience in a technical role.
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to troubleshoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
• Use PPE, vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs repairs on electronics and home appliances.
• Document findings and complete paperwork after each job.
• Meet or exceed company metrics (customer satisfaction, first-time fix, parts management).

Skills

Troubleshooting

Appliance repair

Driver’s license

EPA certification ready

Tools

Diagnostic tools

Job description

LG Electronics North America in the Boston metro area is seeking a Field Service Technician (DMST) to join our Customer Service team. You will travel to customer sites to service LG appliances, TVs, and A/C units, delivering an exceptional customer experience and representing the LG brand.

The role requires at least 1 year in a technical role, appliance repair experience, valid driver’s license, ability to obtain EPA certification, and the physical ability to lift up to 50 pounds.