Field Service Technician - Automation & Packaging

Federal MFG LLC.; Atlanta (GA); On-site; USD 51,000 - 69,000; Full time

Job summary

Matrix Packaging Machinery seeks a Field Service Technician to install, service, and repair automated packaging equipment across customer sites in the United States, with heavy travel. You will troubleshoot mechanical and electrical systems, train customer staff, and occasionally customize machine programs to meet client needs.

Ideal candidates have PLC programming experience, strong MS Office skills, and excellent communication.

Qualifications

• Experience with installation, maintenance, and repair of automated packaging equipment.
• Strong troubleshooting and customer-service skills required.
• Willingness to travel extensively (up to 75%); international travel occasional.

Responsibilities

• Install, maintain, repair automated packaging machinery at customer sites.
• Troubleshoot mechanical and electrical issues and provide solutions.
• Direct and train customer personnel during installations or servicing.
• Customize machine programs on-site as needed.
• Provide on-call technical support and factory-floor assistance.

Skills

Mechanical skills

Electrical troubleshooting

Customer service

Communications

PLC programming

MS Office (Word/Excel/Outlook)

Education

Relevant technical degree or equivalent

Tools

PLC systems

Windows OS

Job description

Matrix Packaging Machinery seeks a Field Service Technician to install, service, and repair automated packaging equipment across customer sites in the United States, with heavy travel. You will troubleshoot mechanical and electrical systems, train customer staff, and occasionally customize machine programs to meet client needs.

Ideal candidates have PLC programming experience, strong MS Office skills, and excellent communication.