Field Service Engineer – Packaging Automation

Federal MFG LLC.; Athens (GA); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical and dental

Life insurance

Paid time off

Retirement plan match

Job summary

ProMach’s Matrix Packaging Machinery division is seeking a Field Service Technician to support installation, maintenance, and repair of automated packaging equipment. You will troubleshoot mechanical and electrical challenges on customer sites and travel extensively across the US, with occasional international assignments.

You’ll train customers on operation and service of machinery, provide on-site programming adjustments, and ensure compliance with specifications.

Qualifications

• Installation, integration, repair and troubleshooting of flexible machinery.
• Travel readiness to cover 75%+ of time.
• Strong mechanical and electrical problem-solving abilities.
• Customer-facing service with a focus on satisfaction.
• Familiarity with PLC/PC systems is helpful.
• Willingness to travel domestically and internationally.

Responsibilities

• Install, integrate, repair and troubleshoot machinery.
• Oversee customer personnel during installations and servicing.
• Provide on-site programming adjustments to meet customer needs.
• Train customers on operation and service of our machinery.
• Travel extensively within the US and internationally.
• Offer customer technical telephone support and remote assistance.
• Assist customers with aftermarket parts needs.

Skills

Mechanical knowledge

Electrical knowledge

Troubleshooting

Customer service

Communication skills

Willingness to travel

Education

Technical Associate degree

Tools

PLC programming

Windows/MS Office

MS Excel

Job description

ProMach’s Matrix Packaging Machinery division is seeking a Field Service Technician to support installation, maintenance, and repair of automated packaging equipment. You will troubleshoot mechanical and electrical challenges on customer sites and travel extensively across the US, with occasional international assignments.

You’ll train customers on operation and service of machinery, provide on-site programming adjustments, and ensure compliance with specifications.