Appliance Repair Field Technician - Home Visits

LG Electronics; Texas; On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost health premiums for you and/or

401(k) Retirement Savings Plan with (5

Paid Time Off and holidays

Job summary

LG Electronics in Plano, TX is seeking a Field Service Technician (Appliance Repair) to diagnose and repair major home appliances in customers' homes across Frisco, Plano, McKinney and Allen. You will be the face of LG, delivering an exceptional customer experience and representing the brand with professionalism.

Daily duties include travel to customer locations, using tools and diagnostic equipment, performing repairs, documenting findings, and updating service records.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Job description

LG Electronics in Plano, TX is seeking a Field Service Technician (Appliance Repair) to diagnose and repair major home appliances in customers' homes across Frisco, Plano, McKinney and Allen. You will be the face of LG, delivering an exceptional customer experience and representing the brand with professionalism.

Daily duties include travel to customer locations, using tools and diagnostic equipment, performing repairs, documenting findings, and updating service records.