Field Service Technician

Window World of Southwest Florida; Sarasota (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive, weekly pay

Flexible hours

Medical Insurance

Dental Insurance

Paid time off

Paid Holidays

Family culture

Job summary

A leading home improvement company seeks a Field Service Technician in Sarasota, Florida, to manage warranty work on windows, sliding glass doors, and entry doors. The role involves addressing customer concerns, scheduling service appointments, and maintaining records in CRM. Candidates should have 2-3 years of experience, strong attention to detail, and a positive attitude. This position offers competitive pay and a supportive family-oriented culture.

Qualifications

• 2-3 years of experience as a field service technician.
• Strong work ethic and detail-oriented.
• Excellent customer service skills including active listening.

Responsibilities

• Perform warranty work related to windows and doors.
• Schedule service appointments with customers.
• Accurately update customer accounts and records.

Skills

Customer service skills

Attention to detail

Time management

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM software

Job description

Benefits/Perks

• Competitive, weekly pay.
• Flexible hours.
• Medical Insurance.
• Dental Insurance.
• Paid time off.
• Paid Holidays.
• Family culture.

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best‑in‑class customer experience in support of our wide array of residential exterior remodeling products. Our energy‑efficient products are backed by industry‑leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary

Window World Field Service Technician will work with the service coordinator and current customers to address and correct any warranty work. Day‑to‑day, the Field Service Technician will attend to three to five in‑home service calls. The Field Service Technician will be responsible for warranty work related to windows, sliding glass doors and entry doors. The Field Service Technician must be energetic and positive with a customer‑first mentality to create positive experiences for all Window World customers.

Responsibilities

• Perform warranty work related to windows, sliding glass doors and entry doors.
  • Sash replacement.
  • IGU replacement.
• Final punch out; caps and covers.
• Maintain strong knowledge of products and service policies.
• Schedule service appointments with customers.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Accurately update customer accounts and records in CRM.
• Follow standard operating procedures.
• Prepare service report for management.
  • Number of services performed.
  • % of completion.
• Maintain a well‑organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

Qualifications

• Two to three years of experience as a window and door field service technician.
• Strong work ethic and detail‑oriented.
• Ability to multi‑task, prioritize, and manage time effectively.
• Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
• Accuracy in data entry and proficient typing skills.
• Effective written and verbal communication skills.
• Proficient use of Microsoft Word, Excel, and Outlook applications.
• Phone skills, including familiarity with VoIP or multi‑line phone systems.
• Coachable with the ability to learn new programs and processes.
• Positive, upbeat attitude and ability to work on a team.
• Prior experience working with a CRM is a plus.