Window & Door Service Technician

Career Crunch; Littleton (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision Insurance

FSA

401(k) Plan with match

Paid Time off (PTO), Paid Holidays

Paid Life Insurance

Paid Short Term Disability Insurance

Tuition Reimbursement Program

Employee Assistance Program

Job summary

Career Crunch is seeking a Field Service Technician to provide onsite residential service and repairs for building materials, primarily windows and doors, while delivering excellent customer service.

You will diagnose issues at customers' homes, perform repairs and part replacements, communicate recommendations and estimates, and maintain a clean, organized service vehicle and inventory.

This role emphasizes safety, professionalism, and strong teamwork with sales and parts colleagues.

Responsibilities

• Diagnose and repair windows, doors, cabinets and other building materials at customers' homes.
• Troubleshoot issues to determine if caused by product defects, installation errors, or other causes.
• Perform repairs, adjustments, and part replacements using hand and power tools.
• Explain repair recommendations, provide estimates, and answer questions for homeowners.
• Maintain positive customer relationships while addressing service concerns.
• Collect payments for completed service work.
• Maintain service van inventory, coordinate replacement parts, and keep the vehicle clean and organized.
• Communicate service updates and resolutions with internal sales teams.
• Follow safety procedures and maintain a clean work environment.

Job description

We are seeking a Field Service Technician. This role provides onsite residential service and repairs for building materials, primarily windows and doors, while ensuring excellent customer service.

Key Responsibilities

• Conduct service calls at customers' homes to diagnose and repair windows, doors, cabinets, and other building materials.
• Troubleshoot issues to determine whether they result from product defects, installation errors, or other causes.
• Perform repairs, adjustments, and part replacements using hand and power tools.
• Communicate professionally with homeowners, explain repair recommendations, provide estimates, and answer questions.
• Maintain positive customer relationships while addressing service concerns.
• Collect payments for completed service work.
• Maintain service van inventory, coordinate replacement parts, and keep the vehicle clean and organized.
• Communicate service updates and resolutions with internal sales teams.
• Follow safety procedures and maintain a clean work environment.

Benefits

• Competitive compensation
• Medical, Dental, Vision Insurance
• FSA
• 401(k) Plan with match
• Paid Time off (PTO), Paid Holidays
• Paid Life Insurance
• Paid Short Term Disability Insurance
• Tuition Reimbursement Program
• Employee Assistance Program