Exterior Remodel CSR - Fast-Paced Support

Window World; Indianapolis (IN); On-site; USD 24,796; Full time

Job summary

A leading exterior remodeler is seeking a Customer Service Representative in Indianapolis. The role involves managing inbound and outbound calls, scheduling appointments, and resolving customer issues. Candidates should possess excellent customer service skills, be detail-oriented, and proficient in Microsoft Office. This position offers $18.00 per hour with a supportive work environment focused on employee well-being. Join a team committed to providing superior products and service for over 25 years.

Qualifications

• Strong work ethic and detail-oriented.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
• Effective written and verbal communication skills.
• Proficient use of Microsoft Word, Excel, and Outlook applications.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Schedule sales appointments and product installations with customers.
• Resolve customer issues by facilitating a resolution.
• Accurately create and update customer accounts in CRM.

Skills

Excellent customer service skills

Effective written and verbal communication skills

Ability to multitask and prioritize

Strong work ethic and detail-oriented

Proficient in Microsoft Word, Excel, and Outlook

Job description

A leading exterior remodeler is seeking a Customer Service Representative in Indianapolis. The role involves managing inbound and outbound calls, scheduling appointments, and resolving customer issues. Candidates should possess excellent customer service skills, be detail-oriented, and proficient in Microsoft Office. This position offers $18.00 per hour with a supportive work environment focused on employee well-being. Join a team committed to providing superior products and service for over 25 years.