Customer Service Representative

Window World of Indianapolis; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Window World of Indianapolis is seeking a Customer Service Representative to handle high-volume calls, schedule appointments, and document customer data in our CRM. The role emphasizes resolving issues with a customer-first mindset and maintaining product knowledge to assist clients effectively.

Ideal candidates are energetic, detail-oriented, and proficient with MS Word, Excel, and Outlook.

Qualifications

• Strong work ethic and detail-oriented.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
• Effective written and verbal communication skills.
• Proficient use of Microsoft Word, Excel, and Outlook applications.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Schedule sales appointments, product installations, and/or service appointments with both customers and the Window World team.
• Resolve customer issues by determining the cause of the problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.

Skills

Strong work ethic

Multitasking

Excellent customer service

Active listening

Critical thinking

Written and verbal communication

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Future Opening: Customer Service Representative

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary

Window World Customer Service Representatives (CSR) will work with both current and potential customers on a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management software (CRM) to schedule appointments and record customer data. CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Schedule sales appointments, product installations, and/or service appointments with both customers and the Window World team.
• Resolve customer issues by determining the cause of the problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.

Qualifications

• Strong work ethic and detail-oriented.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
• Effective written and verbal communication skills.
• Proficient use of Microsoft Word, Excel, and Outlook applications.

Compensation: $18.00 per hour

Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, "Superior Products, Professionally Installed, at a Guaranteed Low Price."

Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America's largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers' homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World's professional and honest sales process as well as top-notch product installations and service, all from a single company.

Become a part of America's leading exterior remodeling company.

Do you have reliable, daily transportation and the ability to work in-person? *

Are you comfortable speaking with customers on the phone and helping resolve issues? *

Are you proficient with Microsoft Excel, Word, and Outlook? *

How many years of customer service experience do you have? *

Referral code from a current employee If no code provided, add their name instead.

Salesmen are provided training and new leads on a daily basis

Installers are provided consistent, year-round work

Awesome owners, managers and support staff. Window World is a great place to work with people who really care about the employees and the customers! Do not hesitate to work for this amazing example of what a Window World should be!