Service Technician and Warehouseman

Window World of Jackson; Jackson (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive, weekly pay

Flexible hours

Paid time off

Paid Holidays

Family culture

Job summary

A leading home improvement company in Jackson, Tennessee, is seeking Customer Service Representatives to support customers through various tasks. This role requires maintaining strong knowledge of products, resolving customer issues effectively, and ensuring an organized workspace. Ideal candidates possess excellent customer service skills, critical thinking, and a positive attitude while working in a team environment. The company promotes a family culture and offers competitive pay with flexible hours.

Qualifications

• Strong work ethic and attention to detail is necessary.
• Ability to multi-task, prioritize, and manage time effectively.
• Desire to resolve customer concerns and provide positive experiences.

Responsibilities

• Maintain product and policy knowledge for effective customer support.
• Resolve customer issues and follow up promptly.
• Keep the workspace organized and professional.

Skills

Excellent customer service skills

Active listening

Critical thinking

Time management

Positive attitude

Job description

Benefits/Perks

• Competitive, weekly pay.
• Flexible hours.
• Organized warehouse for easy pickup of products and materials.
• Paid time off.
• Paid Holidays.
• Family culture.

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary

Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks.

Responsibilities

• Maintain strong knowledge of products, policies, and services of the organization.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace.
• To work with existing customers regarding any service issues. For example, Replacing sashes or replacing defective locks.
• Responsible for keeping the warehouse clean and unload all incoming products and keep them organized in the warehouse.

Qualifications

• Strong work ethic and detail-oriented.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
• Positive, upbeat attitude and ability to work on a team.