Field Service TechnicianWarehouse manager

Window World of New Hampshire & Southern Maine; Manchester (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Free uniforms

Paid time off

Paid holidays

Flexible hours

Organized warehouse

Family culture

Job summary

Window World of New Hampshire & Southern Maine is seeking a motivated professional to keep the warehouse organized, support in-home installations by replacing sashes, and assist with deliveries. Candidates should understand how windows, doors, and siding work and be ready to handle daily duties as outlined. Pay will be determined by experience.

The role emphasizes problem solving, customer interactions, and maintaining an efficient workspace within a family-oriented company.

Qualifications

• Must speak and understand English.
• Strong work ethic and detail-oriented.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
• Effective written and verbal communication skills.
• Coachable with the ability to learn new programs and processes.
• Positive, upbeat attitude and ability to work on a team.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Follow standard operating procedures.
• Maintain a well-organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

Skills

English proficiency

Customer service

Attention to detail

Multitasking

Time management

Communication skills

Teamwork

Job description

Benefits

• Free uniforms
• Paid time off
• 401(k)
• 401(k) matching
• Health insurance
• Benefits/Perks
• Competitive, bi-weekly pay.
• Flexible hours.
• Organized warehouse for easy pickup of products and materials.
• Paid Holidays.
• Family culture.

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary

Keeping warehouse organized and clean, going to customer homes and replacing sashes, solving problems, fixing issues. Unloading window, door and material deliveries, must have common knowledge of how a window, door and/or siding works/installed. Will be responsible for everyday duties. Pay will be determined by applicants experience.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.

Maintain strong knowledge of products, policies, and services of the organization.

Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.

Follow standard operating procedures.

Maintain a well-organized and professional workspace.

Provide assistance with training and orientation for other team members as assigned.

Qualifications

Must speak and understand English.

Strong work ethic and detail-oriented.

Ability to multi-task, prioritize, and manage time effectively.

Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.

Effective written and verbal communication skills.

Coachable with the ability to learn new programs and processes.

Positive, upbeat attitude and ability to work on a team.