Field Service Technician

Motion Recruitment Partners, LLC; Providence (RI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Driving reimbursement

Job summary

Our client in Providence, RI is seeking a Field Service Technician for a 2-month contract to support on-site service calls and hardware repairs. The role requires travel to client sites, break-fix work on printers, desktops, POS, and network devices, and hands-on installation.

Strong customer service and troubleshooting skills are essential, with a valid driver’s license and reliable transportation. You will work with Lexmark printer systems and other major brands, documenting repairs and

Qualifications

• 3 years field dispatch repair and hands-on hardware experience (printers, PCs, POS).
• Lexmark certifications and experience; printer break-fix and installs.
• Experience with Lexmark, HP, Dell, and Lenovo printers.
• Excellent troubleshooting and customer service.
• Valid driver’s license and reliable transportation.

Responsibilities

• Drive to client sites and provide IT support to multiple customers.
• Repair and replace on POS, laptops, desktops, printers, and network equipment.
• Run break-fix and IMAC calls; provide level of support per client.
• Troubleshoot and repair computer systems and peripherals.
• Document and upgrade hardware and software as needed.
• Train employees and maintain customer focus.

Skills

Field service

Hardware troubleshooting

Printers and POS devices

Customer service

Driver's license

Education

CompTIA A+ certification

Tools

Lexmark printer certifications

Printer break-fix

Job description

Our client is looking for a Field Service Technician for a 2-month contract in Providence, RI 02901.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 months

Required Skills & Experience

• 3 years of field dispatch repair and hands‑on hardware experience (printers, PCs, POS, etc.), break‑fix, use of power tools (e.g., drills), and familiar with the ticketing system.


• Lexmark certifications and experience.


• Experience with Lexmark printer break‑fix and equipment installs, and HP, Dell, and Lenovo.


• Technical experience with Laser Printers.


• Previous Field Service and/or Desktop, POS, printer Break/Fix experience


• Excellent technical troubleshooting and customer service skills


• Reliable transportation and clean driving record required (This is a driving position – reimbursed accordingly)


• Active driver’s license.


• CompTIA A

What You Will Be Doing

• Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.)


• Perform repair/replacement on various kinds of equipment: POS, laptops, desktops, commercial printers, cable repairs, and smart hands work on network equipment.


• Running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer, but do expect printer, laptop, server, network, and other technology devices.


• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals


• Documents, maintains, upgrade or replace hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers


• Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed


• Maintains good customer focus meeting