Field Service Technician II

Spectraforce Technologies, Inc.; Providence (RI); Presencial; USD 28 000 - 39 000; Tempo integral

Resumo da oferta

Spectraforce Technologies, Inc. is seeking a Field Service Technician II to service Providence, RI and surrounding areas. You will perform break-fix repairs on laptops, laser printers, POS equipment, and related devices, ensuring quick diagnostics and professional service at customer sites.

The role requires reliable transportation, willingness to travel across RI/MA, and 24/7 availability. A customer-first mindset, strong communication, and basic network support skills are valued; CompTIA A+ or

Qualificações

• Minimum 3 years of field service/IT repair experience or tech-school graduate.
• Excellent customer service and communication skills.
• Willingness to travel to multiple customer sites; reliable transportation.
• 24/7 availability and on-call as needed.

Responsabilidades

• Perform break-fix repairs on laptops, laser printers, POS equipment at customer sites.
• Drive to service sites and manage on-site repairs and replacements.
• Provide professional customer service and clear repair updates.

Conhecimentos

Customer service

IT Field Technician

Laptop repair

Laser printer repair

POS equipment repair

Network equipment

Reliable transportation

On-call readiness

Formação académica

CompTIA A+

Printer+

Network+

Ferramentas

ClearVision/FieldVision

Descrição da oferta de emprego

Job Title

Field Service Technician II

Location

Providence, RI, 02901

Duration

3 Months (temp to hire)

Shift

M-F 9 - 6 with OT and Afterhours

Description

Candidate must have excellent customer service skills, outgoing personality, break fix repair skills on laptops, laser printers, and POS equipment. Experience using a hand drill and climbing ladders is a plus. Candidate must have reliable transportation to get around and drive to various customer sites to perform repair / replacement on various kinds of equipment: POS, laptops, desktops, commerical printers, cable repairs, smart hands work on network equipment. Different severity levels / response times required. 24/7 availability a must. Customer Service is a must, Large Printer experience is highly desirable.

Q&A

• Is this position remote or in person? In person field tech
• What will the primary day-to-day responsibilities entail for this person? Candidate must have excellent customer service skills, outgoing personality, break fix repair skills on laptops, laser printers, and POS equipment. Experience using a hand drill and climbing ladders is a plus. Candidate must have reliable transportation to get around and drive to various customer sites to perform repair / replacement on various kinds of equipment: POS, laptops, desktops, commerical printers, cable repairs, smart hands work on network equipment. Different severity levels / response times required. 24/7 availability a must.
• What are the TOP 2 required skills that candidates must have? Customer service skills / a few years of experience as an IT Field Technician. Laser printer repair experience is an advantage.
• What will the work schedule be for this position? M-F 9 - 6 with OT and Afterhours
• Will there be OC (on call)? Yes
• Will there be shift differentials? No
• How many overall years of experience should this person have? Minimum 3 yrs but willing to interview a candidate right out of tech school.
• Do they need any specific certifications or education? CompTia A+, Printer +, Network + nice to have but not necessary.
• If contract to hire what is the conversion rate? $24
• How many miles per day will the contractor be driving? Will vary based on the ticket volume, anywhere from none to 100, possibly more.
• What radius range in miles should candidates be located from the job location? Ideally to be centrally located to cut down on travel distances. A good location is around Norwood, MA
• What is the exact work location or city, state, or zip? Providence, RI service city includes most of RI and central, southern and some of western MA.
• How soon will the candidate review and interviews start? Immediately
• Do you have upcoming vacations or time out of the office? No
• Will you utilize clearvision/fieldvision for this role? Yes