Field Service Technician II

Spectraforce Technologies, Inc.; Augusta (ME); On-site; USD 30,000 - 39,000; Full time

Job summary

Spectraforce Technologies, Inc. in Augusta, ME is seeking a Field Service Technician II for in-person support at customer sites.

You will perform break-fix repairs on laptops, laser printers, POS equipment, and other devices, with travel across the region. The role requires strong customer service, reliable transportation, and willingness to work 24/7 on-call as needed, with a typical M-F 9-6 shift plus OT.

Qualifications

• Customer service experience and a few years in IT field tech are required.
• CompTia A+, Printer +, Network + are nice to have but not required.
• Able to travel to multiple customer sites and perform break-fix repairs.

Responsibilities

• Repair laptops, laser printers, POS equipment on-site at customer locations.
• Drive to various sites with reliable transportation; perform replacements as needed.
• Provide excellent customer service and handle different severity levels including 24/7 on-call.

Skills

Customer service

IT field tech

Education

CompTIA A+ (nice to have)

Printer + (nice to have)

Network + (nice to have)

Tools

POS equipment repair

Network equipment support

Job description

Job Title - Field Service Technician II

Location - Augusta, ME, 04330

Duration - 3 Months (temp to hire)

Shift - M-F 9 - 6 with OT and Afterhours

Description

Candidate must have excellent customer service skills, outgoing personality, break fix repair skills on laptops, laser printers, and POS equipment. Experience using a hand drill and climbing ladders is a plus. Candidate must have reliable transportation to get around and drive to various customer sites to perform repair / replacement on various kinds of equipment: POS, laptops, desktops, commerical printers, cable repairs, smart hands work on network equipment. Different severity levels / response times required. 24/7 availability a must. Customer Service is a must, Large Printer experience is highly desirable.

• Is this position remote or in person? In person field tech
• What will the primary day-to-day responsibilities entail for this person? Candidate must have excellent customer service skills, outgoing personality, break fix repair skills on laptops, laser printers, and POS equipment. Experience using a hand drill and climbing ladders is a plus. Candidate must have reliable transportation to get around and drive to various customer sites to perform repair / replacement on various kinds of equipment: POS, laptops, desktops, commerical printers, cable repairs, smart hands work on network equipment. Different severity levels / response times required. 24/7 availability a must.
• What are the TOP 2 required skills that candidates must have? Customer service skills / a few years of experience as an IT Field Technician. Laser printer repair experience is an advantage.
• What will the work schedule be for this position? M-F 9 - 6 with OT and Afterhours
• Will there be OC (on call)? Yes
• Will there be shift differentials? No
• How many overall years of experience should this person have? Minimum 3 yrs but willing to interview a candidate right out of tech school.
• Do they need any specific certifications or education? CompTia A+, Printer +, Network + nice to have but not necessary.
• If contract to hire what is the conversion rate? $24
• How many miles per day will the contractor be driving? Will vary based on the ticket volume, anywhere from none to 100, possibly more.
• What radius range in miles should candidates be located from the job location? To be centrally located to cut down on travel distances. A good location is Augusta, ME. Most job locations are within a 100 miles radius of Augusta.
• What is the exact work location or city, state, or zip? augusta, ME
• How soon will the candidate review and interviews start? Immediately
• Do you have upcoming vacations or time out of the office? No