Field Service Technician

Gtatelecom; Providence (RI); On-site; USD 34,000 - 44,000; Part time

Job summary

Gtatelecom is seeking a Field Service Technician for a 2-month contract in Providence, RI 02901. You will travel to client sites to provide on-site IT support and perform break-fix on printers, PCs, POS, and network equipment.

The role requires hands-on hardware experience, valid driver's license, and experience with Lexmark break-fix and installs, plus familiarity with HP, Dell, and Lenovo devices. Expect to document work and meet SLAs.

Qualifications

• 3+ years of field dispatch repair and hands-on hardware experience.
• Lexmark certifications and experience.
• Experience with Lexmark printer break-fix, equipment installs, and HP, Dell, and Lenovo.
• Technical experience with Laser Printers.

Responsibilities

• Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.)
• Perform repair/replacement on various kinds of equipment: POS, laptops, desktops, commercial printers, cable repairs, and smart hands work on network equipment.
• Running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer, but do expect printer, laptop, server, network, and other technology devices.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers
• Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed
• Maintains good customer focus, meeting deadlines and service level agreements (SLAs)

Skills

Field dispatch repair

Hands-on hardware

Break-fix

Ticketing system

Lexmark certifications

Lexmark printer repair

Printer installs

HP equipment

Dell equipment

Lenovo equipment

Laser printers

Power tools

Tools

Power tools

Job description

Our client is looking for a Field Service Technician for a 2-month contract in Providence, RI 02901.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 months

Required Skills & Experience

• 3+ years of field dispatch repair andhands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system.
• Lexmark certifications and experience.
• Experience with Lexmark printer break-fix and equipment installs, and HP, Dell, and Lenovo.
• Technical experience with Laser Printers.

• Previous Field Service and/or Desktop, POS, printer Break/Fix experience
• Excellent technical troubleshooting and customer service skills
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
• Active driver's license.
• CompTIA A+

What You Will Be Doing

• Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.)
• Perform repair/replacement on various kinds of equipment: POS, laptops, desktops, commercial printers, cable repairs, and smart hands work on network equipment.
• Running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer, but do expect printer, laptop, server, network, and other technology devices.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers
• Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed
• Maintains good customer focus, meeting deadlines and service level agreements (SLAs)